Complaint
If something went wrong
A complaint is free, it is answered in writing, and the delay is stated here rather than discovered afterwards.
How it works
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01
Write to us first
Give the reference of the movement or the date of the event, and what you expected to happen. That is usually enough to settle it.
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02
Two months, at most
We acknowledge within ten working days and answer within two months. If we need longer, we say so before the deadline, not after.
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03
Then the mediator
If our answer does not settle it, or if two months pass, the banking mediator can be asked. It costs you nothing and we are bound by the referral.
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04
What we do with it
Every complaint is recorded and read by the team that builds the product. A recurring one changes the product, not the script of the answer.
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