Mediation
The banking mediator
An independent third party, free for you, who can be asked once we have answered or once two months have passed.
When you can ask
After a written complaint to us that did not settle the matter, or after two months without an answer. A referral made before that is sent back.
Mediation
- If something went wrong
- To be sent first
- It costs you nothing
- Free of charge
The rules
What we owe the process
- The procedure is free and written. You keep the right to go to court at any point, before, during or after.
- We answer the mediator, we hand over the file, and we say plainly when we disagree. Silence on our side is not an option the procedure allows.
- The mediator’s name, address and form are given in your account’s legal documents and in the answer we send to a complaint.
Open an account in a few minutes
No paperwork to print, no branch to visit. You will need an identity document and a proof of address.