Opening and verification
How long it takes, which documents are accepted, and what happens if one is refused — the reason is always given.
Help
Find the answer, or find us
The questions people actually ask, and two ways to reach someone when the answer is not here.
Questions
What people ask before opening an account
How long does it take to open an account?
The form itself takes a few minutes. Identity verification is answered within one to two business days, and you can already see your account while it is under review.
Is my money guaranteed?
Deposits are covered by the deposit guarantee scheme, up to the legal ceiling per depositor. The exact amount and the conditions are on the pricing page.
Can I hold more than one account?
One main account, and as many savings compartments as you like. Compartments cannot receive money from anyone but you — that is what makes them compartments.
In which languages do you write to me?
In the one you chose. Screens, e-mails and receipts all follow the language on your profile, not the language of whoever happens to be handling your file.
What happens if I close my account?
The balance goes back to you first — an account cannot be closed while it still holds money. The audit trail of what happened stays, because a record of a movement is not personal preference.
In detail
Find the answer, or find us
Money that has not arrived
Where to look first: the movement, its reference and its state. Every transfer has an entry you can open, whatever happened to it.
Card and PIN
Seeing the number, changing your PIN, pausing a card, and the one act that cannot be undone — blocking.
Closing your account
What comes back to you, what stays in the audit trail, and why those two answers are not the same.
Contact
Reach a person
+33 1 99 00 12 40
Speak with an adviser
contact@intercapitalism.com
Write to our team
1459 København, Danemark
Come and see us
Open an account in a few minutes
No paperwork to print, no branch to visit. You will need an identity document and a proof of address.